Fred Miller

 

Fredrick Miller

Chief Information Officer
Furman University
3300 Poinsett Highway
Greenville, SC 29613

Professional

About Fred Miller

Fred Miller leads an outstanding team of information professionals responsible for advancing technology services at Furman University. Before working at Furman, Fred directed the information technology team at Illinois Wesleyan University, and he began his career in higher education at the Berklee College of Music.

Fred is a volunteer for EDUCAUSE, and supports its mission of transforming higher education by promoting the intelligent use of information technology.

Furman ITS staff

Selected Presentations

Developing the Higher Ed IT Profession
EDUCAUSE 2014 conference presentation, Orlando, FL, October 1, 2014 with: with Stephen Landry of Seton Hall University and John McGuthry of California State Polytechnic University. Explored opportunities and challenges facing IT professionals developing their skills in support of the academic mission.

Navigating the Clouds with an Enteprise IT Strategy
EDUCAUSE 2013 Enterprise IT Leadership conference presentation, Saint Louis, MO, April 17, 2013 with: Clayton Burton and Jason Long of Furman University. Conference session held jointly with the EDUCAUSE Security Professionals conference; discussed Furman's cloud strategy and the importance of identity management.

Consumerization of IT Services: Lessons Learned Building a Private Social Network
EDUCAUSE 2012 conference presentation, Denver, CO, November 8, 2012 with: Ryan Fisher, Soren King, and George Leventis of Furman University. Conference session discussing changing trends in IT services, and lessons learned building a private social network for Furman University.

Techqual, Budgets, and Improving Service Management
EDUCAUSE 2010 conference presentation, Anaheim, CA, October 14, 2010. Conference session reviewing Furman’s use of Techqual+ and service management techniques: how they help improve perceptions of service quality, and inform budgeting and strategic planning.

Green IT Lightning Round
EDUCAUSE 2009 conference presentation, Denver, CO, November 5, 2009, with: Suresh Balakrishnan, University System of Maryland; Wendell Brase, University of California, Irvine; and Pattie Orr, Baylor University.

Improving Web Usability with a Content Management System
EDUCAUSE 2007 conference presentation, Seattle, WA, October 25, 2007, with Rick Lindquist and Curtis Kelch of Illinois Wesleyan University.

Service Quality Assessments with Higher Education TechQual+
EDUCAUSE 2007 conference presentation,Seattle, WA, October 24, 2007, with Timothy Chester of Pepperdine University (lead presenter), and Dennis Trinkle from Valparaiso University.

Advanced Internet Bandwidth and Security Strategies
EDUCAUSE 2005 conference presentation, Orlando, FL, October 19, 2005.

Digital Libraries with Greenstone: An Open Source Solution
EDUCAUSE Midwest Regional Conference 2004, with Tod Olson of the University of Chicago, and Curtis Kelch of Illinois Wesleyan University.

Selected Publications

Developing the Higher Ed IT Professional
Audio conversation with Jennifer Sparrow, discusses the specific skills needed in higher education IT, including mastery of the technical and an understanding of the strategic. EDUCAUSE Review Online, February 17, 2015.

Navigating the Clouds with an Enterprise IT Strategy
Article published in EDUCAUSE Review Online, December 6, 2013.

Rationalizing IT Rationing: 10 Ways to Cut the IT Budget (and What Not to Cut)
Peer reviewed article published in EDUCAUSE Quarterly, Vol. 32, No. 2, 2009.

CIOs Talk About Budgets: Emerging Stronger and Leaner
With Bruce Maas, Patti Orr, Julie Ouska, and Shelton M. Waggener. Panel discussion in EDUCAUSE Review, Vol.44, No.4, 2009.

Calling All Myth Busters!
Viewpoint article published in EDUCAUSE Quarterly, Vol. 30, No. 2, 2007.

Disposable Scholarship?
Viewpoint article published in EDUCAUSE Quarterly, Vol. 27, No. 1, 2004.

Organizing Information Professionals on Campus
Peer reviewed article published in EDUCAUSE Quarterly, Vol. 25, No. 4, 2002.

Home-Grown Web Help Desk Software
Article published in CAUSE/EFFECT, Vol. 21, No. 1, 1998.

Education

University of Illinois at Urbana-Champaign
MS, Library and Information Science

Boston College
MBA, Leadership and Management

Boston College
BA, Management

ITIL Foundations 2011 certified

Worcester Polytechnic Institute
Certificate in Unix Systems Administration

South Carolina Diversity Leadership Institute

Interests


"Since we have gifts that differ according to the grace given to us, let us exercise them: if prophecy, in proportion to the faith; if ministry, in ministering; if one is a teacher, in teaching; if one exhorts, in exhortation; if one contributes, in generosity; if one is over others, with diligence; if one does acts of mercy, with cheerfulness."
-- Romans 12,6-8, New American Bible.

"Learning is not attained by chance, it must be sought for with ardor and attended to with diligence."
-- Abigail Adams, Letter to John Quincy Adams (May 8, 1780).

"Years ago my mother used to say to me, she'd say, 'In this world, Elwood, you must be' - she always called me Elwood - 'In this world, Elwood, you must be oh so smart or oh so pleasant.' Well, for years I was smart. I recommend pleasant. You may quote me."
-- James Stewart, perf. Harvey. Dir. Henry Koster. Writ. Mary Chase and Oscar Brodney. Universal - International, (1950).

"I am born self-centered. And this is original sin"
-- Thomas Merton, New Seeds of Contemplation (1961).

"You don't need a weather man to know which way the wind blows."
-- Bob Dylan, 'Subterranean Homesick Blues', (1965).

"'An SEP,' he said, 'is something that we can't see, or don't see, or our brain doesn't let us see, because we think that it's somebody else's problem. That's what SEP means. Somebody Else's Problem. The brain just edits it out, it's like a blind spot. If you look at it directly you won't see it unless you know precisely what it is. Your only hope is to catch it by surprise out of the corner of your eye'"
-- Douglas Adams, Life, the Universe and Everything, (1982).

Fred playing guitar


Fred plays keyboards, guitar, and sings with Rock and Roll Reunion. He has played shows with classic rock legends including Little Feat, Rare Earth, the Guess Who, and Blue Oyster Cult.

On Sunday mornings, if he's not on the road, you have a good chance of finding Fred singing and playing guitar with the St. Anthony of Padua Gospel Choir.

Fred playing golf


Fred plays in the Furman faculty/staff golf league, and is grateful for the work of the good people at Hanger Clinic.

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